Privacy Policy

This “Privacy Policy” describes the privacy practices of Swound (collectively, “Swound”, “we”, “us”, or “our”). This Privacy Policy describes how we collect, use, disclose and process personal information in connection with our websites, desktop applications, and other services, and explains the rights and choices available to individuals with respect to their information. For convenience, our websites and desktop application are collectively referred to as the "Sites" and, together with our other services, collectively referred to as the "Services".

By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

Personal Information We Collect

Information you provide to us

Personal information that you may provide through the Services or otherwise communicate with us includes:

Contact information, such as your first name, last name, and email address
Profile information, such as your username and password, your photograph and preferences
Feedback and correspondence, such as information you provide when you report a problem in the Services or receive customer support
Transaction information, related to purchases you make through the Services
Usage information, such as information about how you use the Services and interact with us, including information associated with any content you upload to the Sites or otherwise submit to us through the Services, and information you provide when you use any interactive features of the Services
Marketing information, such your preferences for receiving marketing communications and details about how you engage with marketing communications

Referrals

Existing users of our Services may have the opportunity to refer friends or other contacts to us. If you are an existing user, you may only submit a referral if you have permission to provide the referral’s contact information to us.

Using your personal data

We may use your personal information to:

To provide the Services, process your orders, register and administer your user account, and enable you to login and use the website and our services (this processing is undertaken on the legal basis that it is necessary for us to perform our contractual obligations to you);
To personalize and improve the Services, including by personalising the website (this processing is undertaken in pursuit of our legitimate interest to improve our products and services);
To send marketing communications, relating to our services which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology. you can opt out of marketing emails from your setting page.
To maintain, operate, and secure the Services, including prevention of fraud and abuse.
To comply with legal obligations, such as tax, accounting, and regulatory requirements.

If we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing performed before the withdrawal.

Users of the Services/Visitors to the Sites

Content you submit or make public through the Services may be visible to other users (e.g., public projects, collaborations, or releases). Your username may be associated with such content.

Service Providers

We engage third-party service providers (e.g., hosting, payment processing, analytics, email delivery) who process information on our behalf. We require these providers to handle personal data in accordance with this Policy and applicable law.

Compliance with Laws and Law Enforcement

We may disclose your information: (a) To comply with legal requests, court orders, or government investigations; (b) To enforce our Terms of Service; (c) To protect the rights, safety, and property of Swound, our users, or others; (d) To detect, prevent, or investigate fraud, abuse, or illegal activity.

Business Transfers

In connection with mergers, acquisitions, financing, reorganization, bankruptcy, or sale of assets, we may transfer all or part of our business and data (including personal information). We will require any acquiring entity to honor this Privacy Policy or provide materially similar protections.

Cookies

Our website uses ‘cookies’ and similar technologies. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. Our site uses the following types of cookies:

Essential Cookies: These cookies are essential to provide you with services available through our Site. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies: These cookies allow our Site to remember choices you make when you use our Site. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-select your preferences every time you visit our Site.
Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered may include the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information. We use this information to help operate our Site more efficiently, to gather broad demographic information, monitor the level of activity on our Site, and improve the Site. For this purpose external services are used such as Google Analytics and Umami Analytics.

Your Choices

Access, update, correct or delete your information

All Swound users may review, update, correct or delete their personal information in their setting page after logging into their account.

Marketing communications

You may opt out of marketing-related emails by logging in and changing your account settings or by clicking on the "Email Settings" link at the bottom of each such email.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

Third-Party Products and Services

The Services may integrate with or enable access to third party tools. End users that register or access any third-party tools may be required to accept privacy notices provided by those third parties. Please review those notices carefully, as Swound does not control and cannot be responsible for these providers’ privacy or information security practices.

Financial Information

We do not store or process your credit card information, payment card details, or any other sensitive payment data on our servers. We retain only the transaction records necessary for accounting, tax compliance, fraud prevention, and maintaining your purchase history.

Our payment processing partner Stripe collects your voluntarily-provided payment card information necessary to process your payment. Please see Stripe’s terms of service and privacy policy for information on its use and storage of your Personal Data.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Our Services aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you: Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object: You have the right to object to our processing of your Personal Data.
The right of restriction: You have the right to request that we restrict the processing of your personal information.
The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent: You also have the right to withdraw your consent at any time where Overpass Ltd relied on your consent to process your personal information.

AI and Service Improvement Processing

We may process certain personal information, usage data, or user-submitted content (such as files, metadata, or interactions with our Services) to analyze performance, improve functionality, develop new features, and enhance the accuracy and effectiveness of AI-powered tools, if and when such features are implemented.

International Data Transfers

Your information may be transferred and processed outside your country of residence where data protection laws may differ. We take appropriate measures (such as standard contractual clauses) to ensure your data is protected in accordance with this Policy.

Security

We implement administrative, technical, and organizational measures designed to safeguard your information, including encryption, access controls, and secure infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to this Policy

We may update this Privacy Policy from time to time. If material changes occur, we will notify you by email or through the Services. Your continued use of the Services after such changes constitutes acceptance of the updated Policy.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us via our contact page.